Event Management Services NC III
Course Overview
The EVENTS MANAGEMENT SERVICES NC III Qualification consists of competencies that a person must achieve to coordinate events, functions and/or conferences which may be held in conference centers, hotels, motels, restaurants, clubs, resorts and luxury liners. It includes competencies on event planning such as planning and developing an event proposal, concept, and program, selecting a venue and site, and updating event industry knowledge, as well as competencies on on-site event management such as providing onsite management services, managing contractors and updating knowledge on protocol.
Course Curriculum
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Basic Competency
- Basic Unit Competency 1: Lead workplace communication – LO1. Communicate information about workplace processes
- Basic Unit Competency 1: Lead workplace communication – LO2. Lead workplace discussions
- Basic Unit Competency 1: Lead workplace communication – LO3. Identify and communicate issues arising in the workplace
- Basic Unit Competency 1 – Quiz: Lead workplace communication
- Basic Unit Competency 2: Lead small teams – LO1: Provide team leadership
- Basic Unit Competency 2: Lead small teams – LO2: Assign responsibilities
- Basic Unit Competency 2: Lead small teams – LO3. Set performance expectations for team members
- Basic Unit Competency 2: Lead small teams – LO4. Supervise team performance
- Basic Unit Competency 2 – Quiz: Lead small teams
- Basic Unit Competency 3: Apply critical thinking and problem-solving techniques in the workplace – LO1. Examine specific workplace strategies
- Basic Unit Competency 3: Apply critical thinking and problem-solving techniques in the workplace – LO2. Analyze the causes of specific workplace challenges
- Basic Unit Competency 3: Apply critical thinking and problem-solving techniques in the workplace – LO3. Formulate resolutions to specific workplace challenges
- Basic Unit Competency 3 – Quiz: Apply critical thinking and problem-solving techniques in the workplace
- Basic Unit Competency 4: Work in a diverse environment – LO1. Develop an individual’s cultural awareness and sensitivity
- Basic Unit Competency 4: Work in a diverse environment – LO2. Work effectively in an environment that acknowledge s and values cultural diversity
- Basic Unit Competency 4: Work in a diverse environment – LO3. Identify common issues in a multicultural and diverse environment
- Basic Unit Competency 4 – Quiz: Work in a diverse environment
- Basic Unit Competency 5: Propose methods of applying learning and innovation in the organization – LO1. Assess work procedures, processes and systems in terms of innovative practices
- Basic Unit Competency 5: Propose methods of applying learning and innovation in the organization – LO2. Generate practical action plans for improving work procedures, processes
- Basic Unit Competency 5: Propose methods of applying learning and innovation in the organization – LO3. Evaluate the effectiveness of the proposed action plans
- Basic Unit Competency 5 – Quiz: Propose methods of applying learning and innovation in the organization
- Basic Unit Competency 6: Use information systematically – LO1. Use technical information
- Basic Unit Competency 6: Use information systematically – LO2. Apply information technology (IT)
- Basic Unit Competency 6: Use information systematically – LO3. Edit, format and check information
- Basic Unit Competency 6 – Quiz: Use information systematically
- Basic Unit Competency 7: Evaluate occupational safety and health work practices – LO1. Interpret occupational safety and health practices
- Basic Unit Competency 7: Evaluate occupational safety and health work practices – LO2. Set OSH work targets
- Basic Unit Competency 7: Evaluate occupational safety and health work practices – LO3. Evaluate effectiveness of occupational safety and health work instructions
- Basic Unit Competency 7 – Quiz: Evaluate occupational safety and health work practices
- Basic Unit Competency 8: Evaluate environmental work practices – LO1. Interpret environmental practices, policies and procedures
- Basic Unit Competency 8: Evaluate environmental work practices – LO2. Establish targets to evaluate environmental practices
- Basic Unit Competency 8: Evaluate environmental work practices – LO3. Evaluate effectiveness of environmental practices
- Basic Unit Competency 8 – Quiz: Evaluate environmental work practices
- Basic Unit Competency 9: Facilitate entrepreneurial skills for micro-small-medium enterprises (MSMEs) – LO1. Develop and maintain micro-smallmedium enterprise (MSMES) skills in the organization
- Basic Unit Competency 9: Facilitate entrepreneurial skills for micro-small-medium enterprises (MSMEs) – LO2. Establish and maintain clientbase/market
- Basic Unit Competency 9: Facilitate entrepreneurial skills for micro-small-medium enterprises (MSMEs) – LO3. Apply budgeting and financial management skills
- Basic Unit Competency 9 – Quiz: Facilitate entrepreneurial skills for micro-small-medium enterprises (MSMEs)
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Common Competency
- Common Unit Competency 1: Roster staff- LO1. Develop and implement staff rosters
- Common Unit Competency 1: Roster staff- LO2. Maintain staff records
- Common Unit Competency 1 – Quiz
- Common Unit Competency 2: Control and order stock – LO1. Maintain stock levels and records
- Common Unit Competency 2: Control and order stock – LO2. Process stock orders
- Common Unit Competency 2: Control and order stock – LO3. Minimize stock losses
- Common Unit Competency 2: Control and order stock – LO4. Follow-up orders
- Common Unit Competency 2: Control and order stock – LO5. Organize and administer stocks
- Common Unit Competency 2 – Quiz
- Common Unit Competency 3: Train small groups – LO1. Prepare for trainings
- Common Unit Competency 3: Train small groups – LO2. Deliver training
- Common Unit Competency 3: Train small groups – LO3. Provide opportunities for practices
- Common Unit Competency 3: Train small groups – LO4. Review training
- Common Unit Competency – Quiz 3
- Common Unit Competency 4: Establish and conduct business relationships – LO1. Establish and conduct business relationships
- Common Unit Competency 4: Establish and conduct business relationships – LO2. Conduct negotiations
- Common Unit Competency 4: Establish and conduct business relationships – LO3. Make formal business agreements
- Common Unit Competency 4: Establish and conduct business relationships – LO4. Foster and maintain business relationships
- Common Unit Competency – Quiz 4
- Common Unit Competency 5: Develop and Update knowledge about Labor Education – LO1. Recruitment and Placement for Local Employment
- Common Unit Competency 5: Develop and Update knowledge about Labor Education – LO2. Entrepreneurship
- Common Unit Competency 5: Develop and Update knowledge about Labor Education – LO3. Labor Standards
- Common Unit Competency 5: Develop and Update knowledge about Labor Education – LO4. Termination of Employment
- Common Unit Competency 5 – Quiz
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Plan and develop event proposal or bid
Core 1 (EVENT PLANNING SERVICES)
- LO1. Demonstration knowledge of typical bid/proposal requirements and formats
- Quiz 1: Demonstration knowledge of typical bid/proposal requirements and formats
- LO2. Presentation Techniques for Proposal and Bid Materials, Including Current Technology
- Quiz 2: Presentation Techniques for Proposal and Bid Materials, Including Current Technology
- LO3. Allocating Responsibilities to Team Members and Monitoring Progress on Bid Preparations
- Quiz 3: Allocating Responsibilities to Team Members and Monitoring Progress on Bid Preparations
- Task Sheet
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Develop an event concept
Core 2 (EVENT PLANNING SERVICES)
- LO1. Developing An Event Concept And Format That Reflects Event Objectives
- Quiz 1: Developing An Event Concept And Format That Reflects Event Objectives
- LO2. Developing An Event Concept That Is Operationally Practical Which Results In The Achievements Of Objectives
- LO3. Formats for Different Styles of Events
- Quiz 3: Formats for Different Styles of Events
- LO4. Creative Options to Consider When Developing an Event Concept
- Quiz 4: Creative Options to Consider When Developing an Event Concept
- LO5. Key Stakeholders For Different Types Of Event
- Quiz 5: Key Stakeholders For Different Types Of Event
- LO6. Internal and external factors to be considered when developing an event concept
- Quiz 6: Internal and external factors to be considered when developing an event concept
- LO7. Key Management Issues That Impact On Development Of An Event Concept
- Quiz 7: Key Management Issues That Impact On Development Of An Event Concept
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Develop event program
Core 3 (EVENT PLANNING SERVICES)
- LO1. Demonstrated Detailed Knowledge of the Range of Options Available To Conference Organizers In Terms of Venues, Staging, Format and Pre/Post Touring Components
- SELF-CHECK 3.1
- LO2. Typical Conference Session Formats
- SELF CHECK 3.2
- LO3. Presenting a Draft Event Proposal To The Sponsoring Organization
- SELF CHECK 3.3
- TASK SHEET 3.3
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Select event venue and site
Core 4 (EVENT PLANNING SERVICES)
- LO1. Research and Select an Appropriate Venue Or Site For A Nominated Event Comprising Multiple Components
- SELF CHECK 4.1
- LO2. The Different Styles of Venues and Sites, Services Offered and Their Suitability for Particular Event Types
- SELF CHECK 4.2
- LO3. Interpreted the Range of Information Is Used In the Venue and Site Selection Process
- SELF CHECK 4.3
- LO4. The Features and Requirements of a Typical Venue or Site Contracts
- SELF CHECK 4.4
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Develop and update event industry knowledge
Core 5 (EVENT PLANNING SERVICES)
- LO 1. Source and apply information on the structure and operation of the event industry
- SELF CHECK 5.1
- LO 2. Source and apply information on ethical and legal issues for the event industry
- SELF CHECK 5.2
- LO3. Source and apply information on event industry technology
- SELF CHECK 5.3
- LO4. Update event industry knowledge
- SELF CHECK 5.4
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Provide on-site event management services
Core 6 (ON-SITE EVENT MANAGEMENT SERVICES)
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Manage contractors for indoor events
Core 7 (ON-SITE EVENT MANAGEMENT SERVICES)
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Develop and update knowledge on protocol
Core 8 (ON-SITE EVENT MANAGEMENT SERVICES)
Course Instructor
